Refund policy

Returns & Refunds

Because many PracticeJerseys.ca products are customized specifically for your team, decorated or customized items are final sale and cannot be returned or exchanged unless there is a defect or an error with your order.

Order Approval
For custom orders, you may receive a digital proof showing your artwork and decoration details before production begins. Please review your proof carefully. Once a proof is approved and production has begun, changes or cancellations may not be possible.

Sizing & Product Selection
Customers are responsible for confirming jersey styles, colours, quantities and sizes before approving their order. We cannot accept returns or exchanges on decorated products due to incorrect sizing or selections made when ordering.

Defective or Incorrect Items
If we made an error with your order, or you receive an item that is defective, damaged or different from what was approved, please contact us within 7 days of receiving your order. We'll review the issue and, when appropriate, arrange a replacement or other resolution.

Undecorated Items
If an item has not been customized or decorated, please contact us before returning it. Returns of eligible undecorated merchandise must be approved in advance and items must be unused, unworn and in their original condition.

Cancellations
If you need to change or cancel an order, contact us as soon as possible. Once artwork has been approved, products have been decorated, or production has begun, the order may no longer be changed or cancelled.

Questions?
If there's a problem with your order, contact us and we'll work with you to make it right.